This website (“Website”) is owned and operated by Talk To Me Mental Health NGO (TTM), a NGO registered in India). Through the Website, TTM provides an interactive platform through which users can seek information on mental health awareness, and donate to projects.
This Policy explains
The information we may collect about you online; The use and role of cookies and similar technologies on our Website; How we will protect and use information we collect about and from you; The circumstances in which we might disclose your details to anyone else; When we may use your details to contact you; and How you can be sure the information we hold about you is accurate and current.
In general, you can visit the Website without revealing your identity or any personal information about yourself. However, you may choose to register for one of TLLLF’s programmes, post a testimonial on the Website, subscribe to our newsletter and/or have test results mailed to you, which may require you to reveal your identity and/or other information about you.
Information that we collect from you at registration or at any other time may include, among other details, the following information:
- Full name
- Date of birth
- Email address
- Contact number
- Permanent Account Number (PAN)
- name and email address of a third party, specifically under the ‘gift a donation’ feature on the Website
In addition, we may collect demographic information such as information about your computer, hardware, software, platform, media, Internet Protocol (IP) address and connection, information about online activity such as feature usage and click paths, and other data that you may provide in surveys or through stories posted. We may combine demographic information with Personal Information to tailor our offerings or web pages to your preferences or interests.
Personal Information means any information that may be used to identify you and that is not otherwise publicly available, including, but not limited to, your first and last name, age, gender, place of residence and an email address, phone number or other contact information, preferred language, photograph, as well as any information related to your profession or academic qualifications.
We may collect Personal Information from you when you post information on the Website or otherwise voluntarily provide such information. We may use your email address and any other contact information you provide, to contact you in relation to your use of the Services or with regard to any issues that may arise in the course of your use of the Services.
Cookies and Other Tracking Technologies
Some of our web pages may also utilize “cookies” and other tracking technologies. A “cookie” is a small text file that may be used, for example, to collect information about your activity on our Website. Some cookies and other technologies may serve to recall Personal Information previously indicated by you. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but please note that if you choose to erase or block your cookies, you may need to re-enter your Personal Information to gain access to certain parts of our Website including your registered account.
Tracking technologies may automatically record information such as Internet domain and host names; other information about your geographic location; IP addresses; browser software and operating system types; CPU type; your manner of connecting to the Internet (e.g., connection speed through narrowband or broadband access); click paths; dates and times that our Website is accessed; and duration of use of the Website and/or the Services.
We only use first-party Google Analytics cookies to track anonymous usage statistics and do not collect any Personal Information that can be used to identify you. Google Analytics stores information about what pages you visit, how long you are on the Website, how you got here and what you click on. We do not allow Google Analytics to use or share our analytics data.
We use social media buttons to allow users to easily share pages and post them to social media networks. These use third party cookies over which we have no control.
Uses of Personal Information
We may use Personal Information and other information received and collected from you to provide the Services you have requested, to enable you to access and post comments on the Website, or any part thereof, and to contact you upon your request and when otherwise necessary. We may also use Personal Information for auditing, research and analysis, and to operate and improve our Services. In certain circumstances, we may share aggregated non-personal information with third parties. When we use third parties to assist us in processing your Personal Information, we require that they comply with our Policy and any other appropriate confidentiality and security measures. We may also share such information with third parties in limited circumstances, including when complying with legal process, preventing fraud or imminent harm, and ensuring the security of our network and Services.
Where we propose to use your Personal Information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for your use other than as listed above.
Confidentiality and Security
We will keep confidential and protect your Personal Information and SPI except where disclosure is required or permitted by law or in instances where use and disclosure thereof is permitted under this Policy.
We follow generally accepted industry standards to protect the SPI and Personal Information submitted to us, both during transmission and, once we receive it, for storage and disposal. All information we gather is securely stored within databases controlled by us. The databases are stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your Personal Information and SPI, we cannot guarantee its absolute security.
We limit access to SPI and Personal Information to employees who we believe reasonably need to come into contact with that information to provide products or Services to you or in order to do their jobs.
Third parties provide certain services available on our Website and on our behalf. We may provide information, including Personal Information and SPI, to third-party service providers to help us deliver our products, information, and Services efficiently and effectively. Service providers are also an important means by which we maintain our Website and mailing lists. We will take reasonable steps to ensure that these third-party service providers are obligated to protect Personal Information on our behalf through confidentiality agreements and otherwise. We do not intend to transfer SPI and Personal Information without your consent to third parties who are not bound to act on our behalf unless such transfer is legally required. Similarly, it is against our policy to sell SPI and Personal Information collected online without consent.
If you choose to provide us with your SPI and Personal Information, we may transfer that SPI and Personal Information from your country or jurisdiction to other countries or jurisdictions around the world. Your SPI and Personal Information may be collected and stored on servers located in the territory of India and such other countries as we may disclose from time to time.
TTM currently accepts donations from: Indian citizens and organisations registered in India; through various channels for donations made available on the Website and through other accepted channels. To this effect, if you wish to donate to TTM, you will be asked to supply certain compliance-related documentation including your Permanent Account Number or any other similar identification details applicable in your territory.
Anonymous donations will not be accepted. You agree that all information you provide for making a donation will be accurate, complete and current. Once you donate, you agree to fully complete and fulfill the obligations that arise out of your participation in donation / payments on the Website. You agree to pay all charges incurred by authorized users of your account and credit card or another payment mechanism at the prices in effect when such charges are incurred, to TTM, through its bankers / credit card companies. You will also be responsible for paying any applicable taxes if any.
You understand that donations once made cannot be charged back, except in cases of fraudulent use, once investigation is carried out by necessary governmental / bank authorities and proof is substantiated. In case any donation receipt is issued against the same, that shall stand cancelled, and any income tax benefit so derived shall be null and void. Please note that with regard to any donations made to TTM, the acceptance of the same is at the sole discretion of TTM. TTM reserves its sole rights to accept or reject any donation without assigning any reason thereof, with full money being refunded to the applicant excluding the payment gateway charges.
We may contact you using the Personal Information you have given us:
In relation to the functioning of any service you have signed up for in order to ensure that we can deliver the Services to you;
Where you have issued a query or requested information from us
To invite you to participate in surveys, opinion polls, etc., about our Services or otherwise (participation is always voluntary); and
To provide you information about our new products and Services, where you have specifically agreed to receive this.
To the extent that you do provide us with Personal Information and SPI, we wish to maintain accurate and current Personal Information and SPI. Should you need to update or correct that SPI and Personal Information, please contact us and we will make reasonable efforts to incorporate the changes in your SPI and Personal Information that we hold as soon as practicable. You can obtain the information we currently hold on you by emailing us at firstname.lastname@example.org. We will use our best efforts to send you the information within 14 days of receipt of your email.
Termination of User Account
Consent and Amendments
By using this Website, you consent to the terms of this Policy and to our use and management of Personal Information and SPI for the purposes and in the manner herein provided. Should this Policy change, we intend to take every reasonable step to ensure that these changes are brought to your attention by posting all changes prominently on our Website for a reasonable period of time. Your visit and any dispute over privacy are subject to this Policy.
This Policy and information contained herein, shall be governed by the laws of the Republic of India and the courts of Mumbai, India shall retain exclusive jurisdiction to entertain any proceedings in relation to any disputes arising out of the same.